Refund policy
RETURN POLICY
Last updated January 11, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you received a defective item, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@kolibrimarine.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Kolibri Marine
Attn: Returns RMA#
2165 Madison Ave, Montreal, QC H4B 2T2
Please note that if we find that the product is not defective, you will be responsible for all shipping charges (including initial shipping fees) and other related cost.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least five (5) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please, contact us at the customer service number below to arrange a refund or exchange.
Please Note
- The buyer is obliged to explain in detail the reason for the return. We only accept returns on the basis of substandard or defective products.
QUESTIONS
If you have any questions concerning our return policy, please, contact us at:
(514) 812-1727