Refund policy

RETURN POLICY

Last updated January 11, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@kolibrimarine.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Kolibri Marine

Attn: Returns RMA#

999 Rue du Collège, #42, Montréal,

QC H4C 2S2 Canada

Please note, that you will be responsible for all shipping charges (including initial shipping fees). 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least five (5) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please, contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • The buyer is obliged to explain in detail the reason for the return. We only accept returns on the basis of substandard or defective products.

QUESTIONS

If you have any questions concerning our return policy, please, contact us at:

(514) 812-1727

support@kolibrimarine.ca